Multi-speciality hospitals with a highly qualified team of physicians and specialists are very popular in many Indian cities, providing care for all diseases and disorders. Private infrastructure, such as multispeciality hospital, makes up around 62 percent of the country’s overall health system.
The Indian healthcare industry is estimated to be worth USD 240 billion and is increasing at 22% per year. Despite the rapidly expanding industry, the supply of qualified people, resources and opportunities has not kept up. On several fronts, the industry is confronted with obstacles.
Both patients and hospitals face a certain number of hurdles when providing healthcare through a vast infrastructure like a multispeciality hospital in India.
Another issue facing the sector is a lack of willingness among hospital workers to embrace digitization. Workplace cultures are rapidly becoming digital, and hospitals must stay ahead of the curve in the digitization process to deliver better care and services to patients.
In addition, the management is encountering some pushback from doctors who may be too accustomed to working in their style and show little interest in mastering new digital tools.
Workforce scarcity is one of the most pressing issues facing the healthcare business. There is a scarcity of individuals with the skill sets that hospitals demand. Doctors, nurses, and, to a lesser extent, other paramedical workers are the most affected. There are several medical colleges, but their curriculum is not always aligned with the business’s wants. As a result, hospitals must provide suitable training to retrain doctors. A hospital’s human resources manager faces the significant task of pulling doctors away from their duties for training.
Similarly, nurses must be trained in new or supplemental skill sets. Conducting this training takes a significant amount of time and money. Patients, too, must seek therapy from different sources due to a shortage of qualified doctors and medical personnel. It causes a delay in obtaining therapy and a lack of consistency in treatment quality. With adequate resource management, a multispecialty hospital may overcome these obstacles.
If the scarcity of workers is acute enough, attrition exacerbates the situation. High attrition rates, also known as churn rates, suggest that employees leave your organization frequently, whilst low attrition rates indicate that employees remain for more extended periods. The sector has a high attrition rate, notably among physicians and nurses. In today’s world, these two professionals have various employment options available to them, and they are pursuing them more than ever before, including working abroad.
As a result, the attrition rate for these two labour categories has risen to above 40%, one of the highest in the country. It also has a snowball effect on patients dealing with issues similar to those mentioned in the last point. A doctor or nurse dissatisfied with their employment will not provide their best effort. It is a source of anxiety for patients who rely on their doctor or nurse to provide the finest treatment possible daily.
The administration in even the best hospitals is also confronted with the problem of a lack of soft skills among its employees, who may not have received adequate training in their universities or institutions. The hospital must provide training on various topics, including how to treat patients with care, how to deal with upset relatives of patients, and other related topics.
The personnel must be trained to treat the patients with respect. These pieces of training are significant for private hospital nurses and administrative employees. For them, specific course modules must be developed.
Inadequate quality treatment is responsible for an estimated 50 lakh fatalities worldwide from illnesses curable by health care, while poor access to health care is responsible for the remaining 36 lakh deaths. Half of all households in the country say they avoid using a public facility because of poor quality, with 80 percent mentioning at least one reason.
Some private and multispecialty hospitals are still dealing with the problem. Providing high-quality treatment is critical to reducing the risk of infection and other possible dangers such as power outages.